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Business Development Manager

Information Technology
Johannesburg Full Time EE/AA, Non EE/AA Market Related Salary
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Overview

A client based in Johannesburg is currently seeking a Business Development Manager to join their team.

You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.
The ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.
Ultimately, you should be able to contribute to high quality customer service and achieve sales target. 

Description

  • Handle customer enquiries
  • Hunting for new business
  • Quoting and processing orders via email or phone
  • Check data accuracy in orders and invoices
  • Contact clients to obtain missing information or answer queries
  • Cold calling potential customers
  • Liaise with the Logistics department to ensure timely deliveries
  • Maintain and update sales and customer records
  • Develop monthly sales reports
  • Communicate important feedback from customers internally
  • Ensure sales targets are met and report any deviations
  • Stay up to date with new products and features
  • Complete our standard KPAs on a monthly and quarterly basis
  • Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies)
  • Collaborate with the marketing department to prepare common strategies
  • Monitr sales numbers and marketing metrics
  • Analyze market trends
  • Monitor competition and follow current developments
  • Find prospective customers and new target segments
  • Organize regular client meetings to discuss their requirements
  • Resolve problems and handle complaints in a timely manner
  • Conduct product demonstrations and presentations

Experience, Qualifications and Skills

  • Proven work experience as an IT Sales Executive
  • Hands on experience with CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent organizational and multitasking skills
  • Excellent communication and negotiation skills
  • A team player with high level of dedication
  • Ability to work under strict deadlines
  • Certification in Marketing, Sales or relevant field is a plus
  • Key Competencies in either Lenovo, Dell, HP, Microsoft or Hauwei
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