New Business Development Specialist: Customer Engagement

Information Technology
Cape Town Full Time EE/AA, Non EE/AA Market Related Salary
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Our client is seeking an exceptional candidate to join their Sales Team as a New Business Development Specialist: Customer Engagement. Using a data-driven approach to minimize churn and maximise profitability of customers. You will be responsible for selling data analytics and software products and solutions which optimises the clients’ customer engagement strategy, improves profits and increase the business revenue


The ideal candidate has to live by our motto: Work Wonders and ensure that the experiences delivered to clients are professional, well-articulated and presents the clients products and solutions in a manner that is able to drive business benefit both strategically and operationally for the clients we engage with. This role would best fit an independent self-starter who knows how to be a team player and is determined to achieve & exceed the annual sales targets. This position provides you with the flexibility to plan your daily activities but demands your commitment to delivering on the necessary outputs needed as part of the sales engagement

  • You will be responsible for identifying opportunities for all products and solutions that fall within the Customer Engagement and Recoveries product area
  • Responsible for the creation of New business opportunities and sales across both identified clients and new clients within the Customer Engagement environment

Key Tasks: 

  • Accountable for achieving sales targets for new business across all products and solutions within the Customer Engagement product area
  • Develops and executes specific customer short, medium- and long-term account strategies and tactical penetration plans
  • Builds and develops a strong relationship as a trusted advisor to customers
  • Maintains high levels of client satisfaction and loyalty with clients
  • Develops compelling value propositions based on ROI cost/benefit analysis
  • Executes against the major steps of the sales process: find new business opportunities, qualify opportunities and close new business
  • Identifies and utilizes appropriate internal resources to engage in sales cycles, including Solutions Sales capability for identified opportunities
  • Identifies key decision makers, key performance indicators, and budget constraints
  • Maintains an accurate, comprehensive and updated sales forecast
  • Manages interactions with customers during all phases of the sales cycle
  • Serves as a focal point for customer services issue escalation and elevates unresolved customer issues as appropriate
  • Serves as a resource for customer references and provides strategic customer insight including current state of business, additional business opportunities, and challenges faced by the customer

Knowledge / Skills Required: 

  • Experience and success in selling high value, long lead time enterprise software solutions
  • Proven sales quota attainment record
  • Background in Enterprise Application Software sales with an in-depth understanding of the Customer Engagement environments across industries
  • Proven business development skills and outstanding customer-focused Account Management skills
  • Outstanding presentation, facilitation, communication and negotiation skills
  • Ability to understand business problems and formulate solutions that are aligned to the client’s immediate requirements and future roadmap
  • Keep abreast of industry updates and relevant articles within the Customer Engagement arena to ensure professional and expert based client conversations
  • Understanding of broad competitive solution footprints of Customer Engagement solutions currently in place and trending in the market
  • High comfort level and presence with senior Manufacturing/Retail executives
  • Confidence and ability to engage at C Level within all clients
  • Strong time management and organization skills
  • Owns and develops the strategy and execution of all Customer Engagement product and services sales opportunities across customers predominantly in South Africa, and where opportunities present, across Africa
  • Ability to discover and develop new opportunities
  • Ability to prioritize deliverables
  • Ability to work independently, and have a “Team player” spirit, which is aligned to the company culture

Personal Profile: 

  • Demonstrates independence in action, decision making, goal oriented and driven
  • Motivated, confident, self-sufficient and able to contribute from day one
  • Focused and determined
  • Well organized and consistently meets commitments
  • Requires a “do whatever it takes” commitment to achieve the successes
  • Well-developed interpersonal and communication, problem solving, diplomacy and influencing skills
  • Excellent writing and presentation skills in English
  • Team Player
  • Adapt to change and be able to diverse sales engagements from dealing with mid-tier management through to executive level

Experience, Qualifications and Skills


  • At least 10 years’ experience in B2B corporate sales. Coupled with 7 years of selling data and/or analytics solutions including software in the Customer Engagement environment.
  • Sales of enterprise sales technology and tech services to companies that services the B2C market


  • Bachelor of Commerce Degree and/ or appropriate Sales Certification essential


  • Cape Town, South Africa – Up to 50% travel in country may be required. Travel within Africa may also be required

We’d love to help absolutely everyone we come into contact with. Due to the volume of applicants, we are unable to give individual feedback. If you have not heard from us within 14 days of your application, kindly consider your application unsuccessful

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