Business Analyst

Job Title: Business Analyst (Strategy & Operations)
Location: Bryanston, Johannesburg
Company: Tier 1 (on behalf of our client)

Job Overview:
We are seeking a commercially astute and detail-oriented Business Analyst to support strategic decision-making and optimise operational performance for our client’s organisation. The ideal candidate will have a strong analytical mindset, exceptional organisational skills, and experience in business performance tracking, stakeholder engagement, and translating complex data into actionable insights. This is an excellent opportunity for individuals with operations or management experience who are eager to contribute to shaping business strategy, streamlining processes, and supporting organisational growth.

Key Responsibilities:

  1. Work closely with leadership teams to contribute to business planning, forecasting, and reporting efforts
  2. Analyse key operational, financial, and sales data to identify trends, gaps, and potential growth opportunities
  3. Develop and maintain dashboards and KPI reports to track team and business performance
  4. Assist with process mapping, gap analysis, and provide actionable recommendations for process improvements
  5. Conduct root cause analysis on performance issues and present practical, data-driven solutions
  6. Translate complex data into concise reports, visualisations, and strategic presentations for key stakeholders
  7. Collaborate with internal departments (Operations, Sales, Finance) to ensure data accuracy and alignment across teams
  8. Support budgeting, costing models, and resource planning initiatives
  9. Utilise internal and external systems (e.g., CRM, BI tools, ERP) to extract, analyse, and interpret data effectively
  10. Participate in strategic initiatives, audits, and change management projects as required

Minimum Qualifications:

  • A degree or diploma in Business, Operations, Analytics, Finance, or a related field
  • A minimum of 4-6 years of experience in a Business Analyst or Operations Analyst role
  • Proficiency in MS Excel (pivot tables, VLOOKUP, dashboards) and at least one BI tool (Power BI, Tableau, Qlik, etc.)
  • Strong ability to work with raw data and translate it into business insights
  • A solid understanding of budgeting, forecasting, and margin analysis
  • Excellent presentation skills, with the ability to engage with stakeholders at all levels
  • Experience with CRM systems, ERP tools, and reporting automation
  • High attention to detail and exceptional organisational skills

Desirable Competencies:

  • Experience in industries such as BPO, financial services, logistics, technology, or compliance-driven sectors
  • Proven experience working with senior leadership, including COOs or Managing Directors
  • Familiarity with SQL or other querying/reporting tools
  • Experience leading or supporting change management and process optimisation initiatives
  • Ability to thrive in a fast-paced and growing environment
  • If you are an experienced Business Analyst looking for a challenging opportunity to shape strategy and optimise business operations, we invite you to apply: info@tier1.co.za